Remote Control System Tesc

Double check the above steps, particularly if the batteries are good and are in the correct way and everything is clean.
If your fire user instructions cover cleaning the pilot follow these instructions. Reset the valve by pressing the Power button as described above. Then try a starting again.

Repeat starting attempts several times. If fire still does not work you may need help from a service engineer to service the problem. The appliance may need a good clean as debris may be stopping the fire from working properly. Check your user instructions on this and seek a service engineer if necessary to do this work for you as advised there.

If the fire does work correctly when using the valve operation buttons, pick up the handset to check that it is working as well. When holding the handset firmly (like a handshake), the green unlock keypad light should be permanently lit (not flashing).

If the green it is not lit at all :-

IMPORTANT NOTE: The pairing of the handset is already done for you during manufacturing and is not forgotten if the batteries are removed.( If using a handset with display, the time will be lost after some minutes of no power but the pairing will remain. Refer to the instructions on how to set the time to restore the time to the display. Do not press the buttons on the valve to make a new pairing. If you do then you will have to reset the handset to accept an new pairing and make a new pairing, see the sections on restoring handset communication).

If the green indicator is flashing like a heart beat, it is not in communication with the valve for some reason.

Communication can be lost by:

If the handset for what ever reason has lost communication with the Fire Control valve, when the handset is held like a firm handshake the green light will be permanently lit but will pulse brighter.

In addition the communication symbol and other symbols will be missing from the display and it will appear as shown.

To reconnect do the following :-

Reset the handset to clear the old pairing and enable it to accept a new pairing:-

Press and hold the set button and keep held for around 3 seconds until you hear a second beep. Release the set button and PROG appears at the top left of the handset. SETUP should also be flashing at the top right corner of the display.

When SETUP is flashing, press and release the SET button to enter the menu. H24 (or 12) , will be flashing. Press and release the SET button about 9 more times until the display shows CA with a flashing 0. Press and release the + or – button once to change the CA0 to a CA1. Then press and release the SET button once again. The display will now show 7ESC r4 (or some other number next to the r).

Before proceeding ensure the handset and the gas fire valve / battery box have good batteries fitted

If the handset is in its factory reset condition, the display will 7ESC and r and a number(as shown in the photo).

Picking up and holding the handset will unlock the keypad and the green light will illuminate a solid green (and the LCD backlight may come on if the room is dark enough). (NOTE: Ensure the small isolation slide switch on the top left of the gas fire control is slid to the right, (I) position to turn the power on to the valve).

Place the handset near the fire, i.e.within a metre (3 feet).No need to hold the handset at this time.

IMPORTANT NOTE : If you do not complete all of the setup, the pairing is still stored once accepted by pressing set the first time. The handset will re enter setup mode at next unlock (pick up) or by entering set up mode manually. Do not send pairing request again from the valve ! If this is done the another factory reset of the handset will be required and reset and new pairing done again.

If the valve operates by the manual buttons on the valve okay but when holding the handset the green light on the handset pulses around once per second when held for a few seconds(or not at all on older handsets), then either :-

Note: Taking batteries out or replacing dead batteries does not affect the pairing . The handset remains paired even without batteries inside. To re-establish communication of the handset if lost for any reason, the handset will have to be reset to clear the old pairing information to enable it to accept a new pairing from the gas control. The most common reason for lost pairing is mistakenly pressing the +/- buttons of the valve together and so changing the communication channel.

Resetting a handset to accept new pairing:-

With good batteries inside, hold the handset to unlock the key pad, and press and hold the set button for around 10-15 seconds and keep held until the red and green lights are flashing. They will flash for up to 10 seconds.

Quickly while the red and green are flashing, open up the battery compartment on the handset and remove one of the batteries for about 30 seconds.

Replace the battery and the battery cover.

Now when you hold the handset the green light should be flashing faster(several times a second), the handset is now able to be paired with the valve, see the next section. (Note: If the red and green lights do not flash together, then the handset is probably already reset and ready to pair again.)

Once reset go to next section on pairing the handset.

Ensure the handset and the gas fire control have good batteries

If the handset is in its factory reset condition( as performed in previous section) when held the green light on the handset will be flashing quickly.

(NOTE: Ensure the small isolation slide switch on the top left of the gas fire control is slid to the right, (I) position to turn the power on to the valve).

Note: There is a certain way to press the power button to enable the fire to start that may not be obvious. This is done for safety reasons. Read the next section on operating the handset to show how to press the start button correctly.

Error codes can be used to assist in diagnosis of why the fire will not operate correctly. They appear if the control detects abnormal conditions, either in environment, in installation or components / internal electronics. (If you do not have a handset with a display that shows the error codes, then checking for the faults is still valid. The illumination of the red indicator light shows the valve is in error).

Note : To reset any error code, press and hold the power button on the valve. False errors can be reported if the batteries are faulty or lack enough power to correctly operate the valve.

This is the only code where the red indicator stays permanently lit without flashing (on newer models the indictor will dim after a few minutes to save battery power). E00 occurs after attempting (but failing) to light after all automatic start cycle(s). If this happens it is a sign that the electromagnet within the valve has not received enough power from the thermocouple at the end of the start cycle(s). The main burner may light for 15 to 30 seconds on each start cycle but then go off.

Possible reasons:

Thermocouple - Not being heated or heated quickly enough

Note: If stop is pressed during a start cycle, E00 may also be generated. This is normal and not a failure condition. The valve can attempt self fix issues. When an E00 code has been displayed this will initiate a recalibration of the internal valve mechanics to compensate possible deviations due to contamination, ageing and so on. If the fire does not light on the first cycle, allow the valve to complete

This error is intended to indicate that possibly the content of CO is too high in ambient atmosphere. This error will usually be generated when there has been a good electronic flame signal, but the temperature of the Thermocouple was once hot enough but then become cooler.

Possible reasons;

Ambient temperature around the Gas valve in the fire is too hot (exceeded 72°C). Note: This error protects the fireplace and the valve from excessive temperatures.

Possible reasons:

Note: Batteries do not tolerate high ambient temperatures, eventually this could cause them to leak and damage the valve. This damage is not covered by any warranty. Typically the maximum temperature for alkaline batteries is 50 C.

Thermocouple connection to valve issue. Incorrect reading from thermocouple.

Possible reasons:

Flame detected on pilot after valve has shutdown.

Possible Reasons:

Flame detected on pilot before valve has started .

Possible Reasons:

Occurs when supply voltage is too low to operate the valve.
Possible reasons:

Occurs when a device connected to the TESC extension socket does not work correctly.

Possible reasons:

Reserved for future use.

Occurs when buttons on valve (or wired control panel) do not work or are not wired correctly

Possible reason:

Note: disconnect wired panel (if applicable) and test again to determine the root cause

Occurs when internal CPU diagnostics runs self tests and returns invalid results

Possible reason:

Reserved for future use.

Occurs when the thermocouple does not reach its final temperature within 1 minute

Possible reasons:

Occurs when a power supply with incorrect pinning is connected to the USB-socket

Occurs when a self test procedure of the valve electronics fails.

Possible reasons:

Occurs when the internal valve piston is having trouble moving.

Possible reasons:

Note: After cleaning etc, before resetting these error codes allow the fire to cool down. Upon starting the valve will reinitialize and perform a self recalibration and needs to be cold when doing this recalibration. Note: If the valve needs replacing, check the pipework for contamination to avoid repeated problems.

Occurs when the control detects a short circuit of the thermocouple

Possible reasons:

Occurs when the control senses a false flame signal on the electrode

Possible Reasons:

Note: It is critical to avoid leak detection fluid to contact any part of the valve other than the threads where the pipe connects. Leak detection fluids are highly corrosive and will damage any electronics they come into contact with. Other forms of leak detection should be used.